The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

We are a voice for our clients and consumers on the issues that matter to them.

We value diversity, champion equality and challenge discrimination.

We’re here for everyone.

We provide advice to millions of people

We helped 2.7 million people face to face, over the phone, by email and webchat in 2016-17.

We help with everything from money issues to problems at work, housing to consumer rights.

Sometimes a person has more than one problem, and often they are linked. We tackle issues in the round making sure people get all of the support they need.